Kirk Strong

Principal Project Manager, Oracle Corporation

Redwood Shores, CA. 2010 to present. Principal Project Manager since 2024; Project Manager 2010 to 2024. (Oracle acquired Sun Microsystems.)

Project Manager for the My Oracle Support (MOS) development team. MOS is a one-stop solution serving multiple tiers of support customers through Guided Resolution, Service Request (SR) Automation, Customer File Management, and Knowledge Management.

• Key stakeholder in the 2020 to 2026 rewrite and migration of the My Oracle Support CRM and ticketing system to OCI, a multi-team, multi-country initiative. Led the Customer File Management (CFM) workstream end to end, from requirements and coding through resource allocation, deployment, and ongoing support.
• Led a distributed team of 8 across multiple U.S. time zones and India. Delivered two globally available solutions built on common code: one for Department of Defense customers and one for commercial customers.
• Led the weekly Scrum of Scrums (2024 to 2026), coordinating priorities, dependencies, and delivery across 25+ stakeholders from multiple Scrum teams.
• Acted as Product Owner (requirements and backlog), Scrum Master (sprint ceremonies), and Developer on the same team.
• Wrote extensive QA automation scripts providing most of the test coverage for CFM, including performance-profiling scripts that compare file-processing run times across releases.
• Diagnosed production issues in Kubernetes microservices and Helidon-based Java services on OCI, using service logs, browser HAR files, AI tools, and OCI Log Analytics.
• Responsible for secure receipt, processing, and storage of 200+ TB of confidential customer data across 350,000+ service requests, cycling roughly every 28 days.
• Managed the projects required to establish and maintain HIPAA compliance and meet EU data requirements.
• Promoted to Principal Project Manager (IC5) in 2024. In 2025, expanded scope to include Scrum Master responsibilities for the SR Automation and Knowledge Management workstreams.

Project Manager and Support Engineering leader, Sun Microsystems

Broomfield, CO and Mountain View, CA. 1996 to 2010. Project Manager (2009 to 2010), Support Engineer Manager (2006 to 2009), Principal Engineer (2001 to 2006), Senior Support Engineer (1996 to 2001).

• Managed a team of ten across product introduction training, installations, tool development, client satisfaction, and issue resolution for a global territory spanning Switzerland, Malaysia, Canada, Mexico, and the entire U.S.
• Member of the international "fly and fix" team supporting Sun's multi-million-dollar high-end servers for Fortune 500 organizations, resolving critical issues and outages at customer sites on short notice.
• Technical lead for the Salt Lake City Olympics, owning hardware and security across event venues. Recognized by CEO Scott McNealy for resolving issues during the globally televised event.
• Trained 200+ field service engineers on new products and beta procedures, and developed server re-certification procedures.

Personal project: this site, on Oracle Cloud

oci.strong-living.world

A two-node, load-balanced deployment in a private subnet, with Instance Principals for credential-free storage access, automated Let's Encrypt certificate renewal, and zero-downtime rolling updates. See how it is built.